Customer Agreement

Effective Date: March 1, 2026

This Customer Agreement (the “Agreement”) sets out the terms under which Lintex Industrial Canada Ltd. (“Lintex,” “we,” “our”) provides residential electric vehicle charging equipment and participation in the Lintex Residential EV Charging Program (the “Program”) to the end user (“Customer,” “you”).

This Agreement is drafted specifically for Lintex’s business model, technology architecture, and commercial arrangements in Canada. It governs your purchase or participation in the Lintex Residential EV Charging Program (the “Program”).

By ordering, installing, or using a Lintex EV charger, you confirm that you have read, understood, and agreed to be legally bound by this Agreement.

1. Program Overview
The Program supports residential EV charging using Lintex-supplied chargers only and offers Customers either:
● a deposit-based participation option tied to verified charging activity; or
● a direct purchase option with no usage-based conditions.

The Program relies on third-party backend infrastructure for secure data transmission, verification, regulatory reporting, and environmental credit management.

2. Definitions
For the purposes of this Agreement:
● “Charger” means a Lintex residential EV charger model EVC45, EVC27, or UNR1. Notwithstanding the foregoing the parties agree that where any other charger model(s) are provided by Lintex to the Customer during the Term of this Agreement, the definition of Charger shall be deemed to include such model(s) for the purposes of this Agreement.
● “Charging Session” means a discrete EV charging event recorded by the Charger.
● “Charging Data” means technical data generated during a Charging Session, including energy delivered (kWh), timestamps, and duration, and system identifiers.
● “Platform Partner” means Lintex’s designated backend and verification partner.
● “Deposit” means the refundable security deposit associated with the Deposit-Based Participation Option.
● “Verified Charging Data” means Charging Data accepted by Lintex and the Platform Partner following validation.
● “Activation Date” has the meaning set out in Section 4.1 of this Agreement.

3. Eligibility and Customer Responsibilities
To participate in the Program, the Customer must comply with the following criteria at all times during the Term of this Agreement:
● be legally resident in Canada and at least 18 years old;
● have lawful authority to install the Charger at the stated residential address;
● ensure installation complies with all applicable electrical codes and regulations;
● maintain continuous Wi-Fi internet connectivity at the installation location;
● permit the Charger to communicate with the Platform Partner’s systems for verification, reporting, and regulatory purposes.

The parties hereby agree the Lintex reserves the right to unilaterally update the Customer participation criteria set out above by ten (10) days prior written notice to the Customer where Lintex is required to do so by any applicable law or legislation which is anticipated to come into force.
The Customer further agrees that they shall immediately notify Lintex in writing if they become aware that they no longer meet any of the participation criteria set out above.

4. Program Options
Program Selection (Customer must select one)

Deposit-Based Participation Option (Section 4.1 applies)Direct Purchase Option (Section 4.2 applies)

The selected option determines which provisions of Section 4 apply.

4.1 Deposit-Based Participation Option
● Lintex will provide one (1) Charger upon receipt of a CAD $300.
● The Customer agrees to install the Charger within thirty (30) days of delivery.
● The Customer must notify Lintex in writing within five (5) business days after installation is completed.
● Following installation notification, Lintex may perform configuration, system registration, and backend integration of the Charger. Such configuration shall be completed within fifteen (15) days.
● The date on which the first Charger is successfully configured and registered in Lintex’s backend system shall be deemed the “Activation Date.”
● The Customer must achieve cumulative Verified Charging Data of 1,500 kWh within twelve (12) months from the Activation Date.
If the Charger is not installed within thirty (30) days of delivery, Lintex may:
(a) cancel participation in the Deposit-Based option; or
(b) designate the Activation Date as the 31st day following delivery for purposes of calculating qualification timelines.
● Failure to reach the required charging threshold within the specified timeframe may result in automatic forfeiture of the Deposit. Lintex shall provide written notice prior to enforcing forfeiture.

4.2 Direct Purchase Option
● The Customer may purchase the Charger at a price of CAD $799.00 + applicable HST.
● No charging thresholds, deposits, or usage conditions apply to this option.

4.3 Pricing and Shipping
● The CAD $300 + applicable HST Deposit and CAD $799.00 + applicable HST purchase price do not include shipping, handling, installation, or applicable taxes unless expressly stated.
● The Customer acknowledges that the Deposit-Based Participation Option and the Direct Purchase Option set out above are exclusive of each other, and the Customer may not switch between these Options once an initial option has been selected.
● Any applicable shipping charges shall be payable in addition to the Deposit and purchase price and shall not form part of the Deposit, and are the sole responsibility of the Customer.
● Shipping charges and applicable taxes shall be disclosed prior to payment confirmation.
● Shipping charges are non-refundable once the Charger has been dispatched.
● In the event of refused delivery or failed delivery due to Customer error, additional shipping charges may apply.
● Lintex hereby agrees that where it is unable to ship the Charger to the Customer through no fault of the Customer, it shall provide a refund of any fees it has collected within a commercially reasonable time.

5. Ownership and Risk of Loss
For Direct Purchase Option, ownership and risk of loss pass upon delivery.
For Deposit-Based Participation Option, risk of loss passes upon delivery, but ownership remains with Lintex until Deposit qualification is satisfied.

6. Installation
● The Customer is solely responsible for arranging professional installation by a licensed electrician. Lintex does not perform on-site installation services and bears no responsibility for installation workmanship or compliance failures.
● The Customer acknowledges that any and all installation costs are separate and in addition to the CAD $300 + applicable HST refundable Deposit and the CAD $799.00 + applicable HST purchase price. Lintex does not make any guarantees or warranties with respect to any costs involved in the installation of the Charger(s).

7. Connectivity, Data Collection, Revenue, and System Updates
This Section applies to all Program participants.

7.1 Mandatory Connectivity
The Customer shall maintain continuous and stable internet connectivity at the installation location sufficient to enable transmission of Charging Data to Lintex.
The Customer acknowledges that consistent data transmission is essential for verification, reporting, and Clean Fuel Regulation (CFR) credit generation.
Connectivity failure shall be evaluated based on the sufficiency of verified Charging Data transmitted to Lintex, and shall be deemed to be a breach of this Agreement.

7.2 Data Authorization
The Customer authorizes Lintex and its Platform Partner to collect, transmit, store, analyze, and use Charging Data for:
● verification of charging activity;
● Deposit qualification;
● regulatory compliance, reporting, audit, and verification;
● generation and monetization of environmental attributes, including credits under Canada’s Clean Fuel Regulations (CFR);
● operational and commercial purposes related to Lintex’s EV charging services.
● Any other purposes ancillary to the purposes set out above, and any other purposes deemed necessary by Lintex for the operation of its business at it sole discretion.

Where applicable the Customer agrees that Lintex shall be deemed to hold the ownership over any and all Charging Data which it has collected, and hereby agrees to execute any further documents to confirm such ownership where so requested by Lintex.

7.3 Customer Revenue Eligibility and Rate
Customer revenue eligibility and applicable rates depend on the Program Option selected under Section 4.
(a) Deposit-Based Participation Option
● If the Customer participates under Section 4.1 (Deposit-Based Participation Option):
● The Customer shall become eligible to earn revenue at a fixed rate of CAD $0.03 per kWh.
● The CAD $0.03 per kWh rate applies only to Verified Charging Data recorded.
● Charging activity recorded prior to reaching the threshold shall not be retroactively compensated.
(b) Direct Purchase Option
● If the Customer participates under Section 4.2 (Direct Purchase Option):
● The Customer shall become eligible to earn revenue at a fixed rate of CAD $0.05 per kWh.
● The CAD $0.05 per kWh rate applies only to Verified Charging Data.
● Charging activity recorded prior to reaching the threshold shall not be retroactively compensated.
● Revenue shall remain subject to Sections 7.4 through 7.7.

7.4 Annual Settlement and Minimum Payout
Customer revenue shall be calculated on an annual basis. Payments will only be issued once the Customer’s accumulated revenue balance reaches CAD $100.00. Balances below the threshold shall be carried forward. The Customer agrees that they shall be responsible for paying and handling any and all applicable taxes with respect to any revenue amounts.

7.5 Payment Method and Timing
Eligible revenue payments shall be made by bank transfer or other electronic payment method designated by Lintex, within a reasonable processing period following annual settlement.

7.6 No Guaranteed Revenue
Revenue depends on actual charging activity, successful verification, regulatory acceptance, and credit monetization. No revenue is guaranteed, and revenue eligibility does not imply continuity of the Program or survive Program termination or expiry.

7.7 Market Adjustment
Revenue rates specified in Section 7.3 are based on prevailing market and regulatory conditions at the Effective Date.
If material changes in CFR credit pricing, regulatory frameworks, market liquidity, or verification requirements materially impact the economic viability of the Program, Lintex reserves the right to adjust the revenue rate per Verified kWh upon not less than thirty (30) days’ prior written notice.
If the Customer does not accept the adjusted rate, the Customer may terminate participation in the Program within the notice period without penalty. For Deposit-Based Participation customers, the Deposit shall be returned subject to compliance with other applicable provisions of this Agreement.

7.8 Temporary Connectivity Interruptions
During temporary internet outages or intermittent connectivity disruptions, the Charger may store Charging Data locally.
Lintex does not guarantee that all offline or locally stored data will be recovered, transmitted, or accepted as Verified Charging Data.
Temporary interruptions alone shall not automatically constitute a breach of this Agreement.

7.9 Prolonged or Repeated Connectivity Failure
If insufficient verified Charging Data is transmitted to Lintex for a cumulative period exceeding one hundred eighty (180) days within any twelve (12) month period, and such failure is not caused by Lintex, Lintex may determine that the Customer is not actively participating in the Program.
In such event, Lintex may:
(a) suspend revenue eligibility;

(b) issue written notice to the Customer;

(c) provide a cure period of not less than thirty (30) days; and

(d) if the failure is not remedied within the cure period, for Deposit-Based Participation customers, retain the Deposit as administrative and program cost recovery, and terminate this Agreement pursuant to Section 12 below.

7.10 Software and Firmware Updates
Lintex may remotely deploy software or firmware updates to the Charger without prior notice.
The Customer agrees to maintain connectivity to permit such updates.
Failure to maintain connectivity required for updates may affect program eligibility in accordance with Section 7.9.

7.11 No Reverse Engineering or Transfer to Third-Parties
The Customer acknowledges that it is not granted any rights or licenses over the design(s), or intellectual property of any kind in connection with the Charger in any way. The Customer shall not reverse engineer, disassemble or decompile any Charger(s) transferred to it by Lintex under this Agreement, and shall not at any time lease, assign, transfer any such Charger(s) or any information in relation thereto to any third-parties without the prior written consent of Lintex.

8. Government Incentives and Rebates

8.1 No Incentive Assignment
Unless expressly agreed in writing, Lintex does not require the Customer to assign, transfer, or remit any government rebates, incentives, or tax credits to Lintex.
For clarity, this Section does not apply to environmental attributes or regulatory credits generated from charging activity, which are governed by Section 10.

8.2 Customer Responsibility
Any application for, receipt of, or compliance with third-party incentive programs shall be the sole responsibility of the Customer. Lintex makes no representations regarding eligibility, approval, or availability of any such programs.

9. Relocation
The Charger may be relocated within Canada with prior written notice to Lintex. Relocation does not extend or pause the eight (8) month charging qualification period.

10. CFR and Environmental Credit Assignment
By participating in the Program, the Customer irrevocably assigns to Lintex all rights, title, and interest in any:
● Clean Fuel Regulation (CFR) credits,
● carbon credits, or
● similar environmental or regulatory attributes
generated from charging activity associated with the Charger.

Customer revenue under this Agreement constitutes full consideration for this assignment.
The Customer expressly acknowledges that this assignment of environmental attributes is a material condition of participation in the Program.

11. Program Dependency, Annual Review, and Term
11.1 Program Dependency
All revenue under this Agreement depends on the availability, operation, and monetization of environmental and regulatory credit programs. Regulatory changes, market conditions, buyer demand, verification outcomes, and audits may affect or eliminate revenue.

11.2 Annual Program Review
Lintex may review the Program annually and may continue, modify, suspend, or terminate the Program on a forward-looking basis with reasonable notice. Any modification to the revenue structure or credit allocation methodology shall apply prospectively only and shall not affect any credits already accrued prior to such modification.

11.3 Program Term and Expiry
This Agreement shall remain in effect until December 31, 2035, unless earlier terminated. The Program shall automatically expire on that date unless extended by Lintex in writing.
Only Verified Charging Data accrued prior to termination or expiry shall be eligible for settlement.

11.4 Termination Due to Regulatory or Market Changes
Lintex may suspend or terminate the Program by providing written notice to the Customer if regulatory, legal, or market conditions render continued operation impracticable or commercially unreasonable.

12. Suspension, Termination, and Misuse
Lintex may suspend or terminate Program participation immediately by providing notice to the Customer if the Customer:
● intentionally interferes with data transmission;
● tampers with the Charger;
● provides false information;
● breaches any material obligation under this Agreement in any way.
In such cases, any Deposit paid by the Customer shall be forfeited and shall not be refundable.

13. Warranty
The Charger includes a two (2) year limited manufacturer’s warranty. Damage caused by improper installation, misuse, modification, or neglect is excluded.
The Customer agrees that Lintex itself makes no warranties, conditions, assurances, guarantees, claims, statements or representations whatsoever, whether express or implied, statutory, collateral or otherwise to the Customer or any other person with respect to the Charger(s) or any service provided to the Customer or to any other person under this Agreement. The parties further agree that any implied warranties of merchantability and fitness for a particular or general purpose are excluded from this Agreement and shall not apply to the Charger(s) or any parts thereof.

14. Limitation of Liability and Indemnification
To the maximum extent permitted by law:
● EXCEPT FOR LINTEX’S REFUND OBLIGATIONS HEREUNDER, IN NO EVENT SHALL LINTEX BE LIABLE, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, FOR ANY STATUTORY, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS, LOST BUSINESS OPPORTUNITIES, DAMAGE TO GOODWILL OR REPUTATION, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH DAMAGES COULD HAVE BEEN REASONABLY FORESEEN. PARTY A’S MAXIMUM LIABILITY HEREUNDER SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE OF THE CHARGER(S) THAT IS THE SUBJECT OF THE CLAIM. THIS LIMITATION IS CUMULATIVE AND NOT PER INCIDENT. NO ACTION SHALL BE BROUGHT FOR ANY CLAIM RELATING TO OR ARISING OUT OF THIS AGREEMENT MORE THAN ONE (1) YEAR AFTER THE ACCRUAL OF SUCH CAUSE OF ACTION.

● the Customer agrees, at its sole expense, to indemnify, defend and hold harmless Lintex, its affiliates and Subsidiaries, and all their respective officers, directors, agents and employees (collectively, the "Lintex Indemnified Parties"), from and against any and all actions, suits, proceedings, judgments, settlements, losses, claims, damages, costs or liabilities, including reasonable legal fees and costs of suit (collectively, "Claims") which the Lintex Indemnified Parties may incur or suffer as a result of the Customer or any of Customer’s personnels’ or affiliates' acts or omissions with respect to: any wilful misuse or negligence with respect to the use of any Charger, non-compliance with any applicable law, or breach of the terms of this Agreement including, but not limited to, any Claim (i) related to death, bodily injury, or financial losses to any individuals or damage to any property; or (ii) the infringement of any intellectual property rights of a third party.

● The Customer shall be given the opportunity to participate in the defense of any such Claims; however, it shall not have any right to control the defense, consent to judgment, or agree to settle any such Claims; except with the written consent of Lintex. Lintex shall reasonably apprise the Customer of all significant developments relating to the defense of the Claims. Additionally, the Customer shall reasonably cooperate in the investigation and defense of any such Claims, at the Customer’s expense.

This Section shall survive any termination or expiry of this Agreement.

15. Governing Law and Dispute Resolution
This Agreement is governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Any dispute shall first be addressed through good-faith discussions and, if unresolved, resolved by binding arbitration in Ontario.

16. Entire Agreement
This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or understandings relating to the Program.

17. Successors and Assigns
This Agreement shall be binding upon and inure to the benefit of the parties and their respective successors, legal representatives, and assigns. There are no third party beneficiaries to this Agreement.

18. Waiver
Any waiver of any provision shall be valid only in the instance for which such waiver was given and shall not be deemed a continuing waiver nor otherwise construed as a waiver of any other provision. No right, power or remedy herein conferred upon Lintex is intended to be exclusive of any other right, power or remedy, and each and every such right, power or remedy shall be cumulative of every other right, power or remedy given hereunder or now or hereafter existing at law or in equity or by statute or otherwise.

19. Assignment
Neither this Agreement, nor any right or interest herein, may be assigned by the Customer, without the prior written consent of Lintex. Lintex may assign this Agreement by providing prior written notice to the Customer.

I have read and agree to the Lintex Residential EV Charging Program Customer Agreement.

Agency Code

First Name

Last Name

Your email

Mobile Phone Number

Street address

City

Province

Postal Code

Country

Property Type
DetachedCondoTownhouseOther

Ownership & Authorization
I have legal authorization to install the charger at this address

Connectivity & Technical
Stable Wi-Fi available at installation location

I agree to maintain internet connectivity

Payment Received (Please click an option below for getting payment)

By e-transfer

By cheque (CAD 20.00 will be charged for administrative and handling cost of each transaction)

The Customer authorizes Lintex to use the above banking information solely for the purpose of issuing Program payments.